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4 important industries where a bilingual call-centre is mandatory

Business firms have globalized rapidly in the last few decades, thanks to technology and industrialization. Demographic as well as time differences have almost disappeared owing to internet growth and various other forms of technology. Companies need to keep in touch with their customers all time round the clock, as the latter expects companies to be available for service even during holidays and odd hours.

You need to reach out to your customers in the language they are comfortable with. Bilingual call centers make it possible for business firms to get across to their customers seamlessly. Companies having demographically and culturally diverse customers rely on bilingual customer support centres to a substantial extent.

If you are willing to ease up the process of communication for your global customers, assistance from a bilingual call centre will definitely be a valuable asset for you. Companies usually partner with these service providers to ensure their customer satisfaction. Availing the services of a bilingual answering service call center indicates that you are relying on expert assistance to deal with your customers. Thus, you can benefit supreme quality services. .

Well, as said, it is crucial to establish a bond with your customers. You need to communicate to them in the language they are comfortable with. It will help your business to grow and enhance its brand image. Thus, you will be able to expand your business in different locations of the world and among different communities and groups. In a nutshell, it will promote your business strategies prolifically. Specialized professionals at these call centres assist you to enhance the relationship with customers.

Here, you will find the top four industries where bilingual call centres play a crucial role. If you deal with any of these businesses, make sure to partner with a reputed customer support call center.

Online retail companies


Ecommerce companies have flourished in various sectors of business. People are increasingly becoming accustomed with online shopping. Online business is easy and fast, provided you have a reliable customer support desk. In case you have an online retail business, you need to partner a reliable company specializing in bilingual call center services.

Your customers hail from different parts of the globe. When you want to grow your business, reputation matters a lot. You need to provide customers with logistical support like international shipping. In order to preserve this reputation and capitalize on it, you should hire customer support representatives from a call center specialized in at least two languages- English and their local language.

Irrespective of the where your customers are from, they will receive perfect professional support if you choose the right customer support people.

Hospitality and tourism


Tourism and hospitality are two of the most rapidly growing industries in the world. These sectors require bilingual call centre support, therefore, you need the right service providers at your disposal. If you deal with travel agencies, resorts, hotels, restaurants and other related businesses, you need to approach a reliable partner to facilitate proper communication in most professional tone.

Travellers look out for seamless services to enjoy their holidays. Differences in language may turn out to be a key hindrance in pleasing them. Evidently, you cannot do the needful without expert support in these aspects. For all aspects associated with hospitality and tourism, customer support is crucial and it has to be kept in mind. 

Transportation solutions


Transportation industry is closely associated with tourism. This industry, too, has grown remarkably over time. Bilingual call centres support travellers to avail transportation benefits when they travel. They bridge you with your customers and eliminate communication gaps. In order to ensure a hassle-free mobility for your customers, you need to hire the services of a reputed company specializing in the field. To facilitate your customers with flexible services, you should look out for experienced companies offering call center outsourcing services. Passengers may seek your services in order to enjoy a safe ride. Therefore, you should arrange for the required communication infrastructure to prevent possible loopholes in the system.

In case the commuters look for support at your desk, you should be able to cater to their demands. Experts working at bilingual call centres link these gaps and boost up your business. You also gain in terms of reputation and brand image.

Banking and finance


Finance and banking is one of the foremost industries that require bilingual customer support including Spanish call center services. The professionals on these platforms need to update their customers on monetary matters. The customers of these companies look forward to warrant their security. Financial institutions try to understand the needs of their customers. In order to do away with communication problems, you need to count on reliable service providers who provide bilingual customer support services at affordable costs.

It is very important to maintain a good relationship with your customers. Therefore, you need a specialized team of professionals who are adroit in communicating with them in the way they would love. You can maintain an impressive rapport with your clients when you have the support from experts. Bank only on those service providers having a good track record to enjoy better results in terms of conversions and customer loyalty.


Seven things for which you can rely on virtual assistants

Are you stressed with workload? Have you started forgetting important things? Do you feel that things can’t anymore be handled alone? Again, are you worried that hiring a professional service provider on a permanent basis may not be viable? In such a situation, outsource to virtual assistant your requirements; this would be the best thing to do. However, there are certain things businesses normally outsource. Let us see 7 of the most popularly outsourced requirements.


Continue reading “Seven things for which you can rely on virtual assistants”

5 most effectual tips for training the call center apprentices

Customer services require adequate communication and tactical skills. A representative may be a genuine and talented person but it is his behaviour to customers and relationship management that sets his trail in the company. There are a handful of day saving call center tips when it comes to training of customer support staff; 5 most operative among them are listed below.

call center training tips

  1. Brief an overview of what is actually happening

One who is acquainted with the company and its man power is likely to be more dedicated than a person who doesn’t know anything about the company. Inductions must be targeted on the company, its profile, glorious years and whatever the policies may be. These highlight the values upheld by the call center services of the concerned company.

  1. Let experts handle training sessions

Get the best in your instructor panel to guide the “would be” representatives. It is better and more applicable to have experienced hands conduct teaching sessions, as they know how to present the most difficult task in an easy and perceptible manner.

  1. Assist trainees and provide reviews in a time bound manner

Efficient training is something that never ends. Regular refresher courses and skill boosters are a necessity. During the course, even some of the brightest performers may feel the stress creeping upon them. It is wise to refresh those talents and give them a review or enhancement session.

  1. Train representatives to be more precise and polite

The last thing a rude customer wants is a negative voice from the customer support service agents or representatives. It is very important to keep close relation with customers as a company’s executive. The call center agents represent the organization and therefore they are obliged to alleviate agonies of the customer. Understand and provide appropriate startup and empathy scripts to be in track with the concern.

  1. Real life example demonstrations

What is required and not can very well be explained by using a few recorded live sessions. The representative will understand the seriousness of the situation and will act accordingly. It is better to teach the mistaken and good sessions so that they will be able to distinguish in between.

These few tips will help a new comer quickly adapt to the organization’s policies there by improvising the quality of technical support.

Best practices for disaster recovery in call centers

Call center disaster recovery plans refers to the proposals for an organization to manage and overcome any kind of probable disasters. Discontinuity of normal functioning of a call center can be a big trouble for all the partners to which it is associated. By having proper DR practices in place, the impact of adversities on the contact center can be drastically minimized. Best DRPs enable the contact centers to swiftly resume its critical functions.

disaster recovery services

To be spared from any mishaps, businesses have to be very much focussed;a detailed analysis of all business processes should be regularly done and preventive steps are to be taken. However when disasters strike, recovery is the only option left. Certain factors are to be specifically considered before framing a plan based on the unique business requirements. Let us see some of the most important among them.

  • Documenting, test routing and call processing to the agent homes.
  • Examining possibilities for alternative directing of calls through the carriers.
  • Checking if any substitute cable path into concerned office providing amenities to the office can be employed
  • Examining the backup possibilities for MPLS services for improving call routing and finishing capabilities.
  • Determining if any other routing alternatives to the Internet by above one ISP is there.
  • Launching an action plan if any Internet service outage occurs.
  • Recognising and reviewingthe plans of local telephone carriers for addressing a disastrous outage in the concerned switching office.
  • Examining the cloud-based service providers along with their track record, involvement with the service disruptions as well as the way they handled the same.
  • Establishing facilities for redirecting calls for initiating them with the local service providers.
  • Documenting all the arriving circuits and the important network services for identifying the possibilities of failure.
  • Discussing as well as educating the local telephone carriers regarding different solutions for disaster recovery.
  • Forming a properofficial policy to move agents to the home offices in the event of an emergency.
  • Establishing, documenting and frequently testing the ability of call center system for rapidly transiting to an alternative work site setting.
  • Ensuring that the agents are well trained; in case if they need to relocate to any other CC site, they should perform with same level of excellence.
  • Establishing procedures for systematically and regularly revising and updating the contact lists.

The above considerations can surely come very handy. Visit us for further updates on disaster recovery services.

3 steps to create 360 degrees little planet panoramas using Photoshop

To get many things in a single snap, Panorama is one of the best ways. However, with Photoshop you can achieve 360 degree little planet panoramas. Great effects can be obtained if the following steps are followed perfectly, the expert service providers opine so.

panorama photo stitching

Taking the snap

The best option is to use a tripod. Though it is not mandatory, there may be flaws in the result if you proceed without it. Then manual fixing will have to be done which is more time consuming and tiring.

To start with, position the camera and tripod at the place from where the actual panoramic photo needs to be created. The DSLR should be aligned vertically on the tripod while keeping it even; activating grid in DSLR menu would be helpful. Now shoot everything around you, the whole 360 degrees. Shoot maximum possible pictures. Along with the shots you take, keep turning the DSLR few degrees and with one complete turn, nearly 20 images will be obtained.

Just turn your DSLR a few degree every shot. You should end up with about 20 images after one full turn.

Stitching the photos

Most of the professional service providers opt for panorama photo stitching with Photoshop. You have to select Photomerge from Automate section in the File option. Then select the concerned images by browsing. Then make the Layout set auto followed by checking the box named Blend Images Together. This may take few minutes as lots of pictures are to be stitched together. After the process is finished, crop the images for avoiding the transparent spaces; you will get a basic panorama.

Creating little planet effect

This is something what only a few service providers are acquainted of. Size of the picture must be adjusted to make them perfect square. This can be done from the Image size option under Image. You should uncheck the Constrain aspect ratio because Photoshop never changes a size automatically after you change another one.

After that flip the images to 180 degree. For this you can either select the Rotate 180° option from Transform under Edit. Else STRG + T and entering 180° in top menu will also serve the purpose. The photo should be now positioned on its head.

Finally go to Filter and select Polar Coordinates from Distort, then check rectangular to polar followed by hitting OK.  For further enhancements, Stamp tool can be helpful.

9 benefits of pdf to flash flip book conversion

The benefits of this format are innumerable. These serve as really effective marketing and selling tools. By creating an ambiance using sound effects, they add vibrancy to the materials. Companies offering flash flip book creation services make sure that it loads quickly. Some of the main upsides among many are:

pdf to flsh flip book conversion services

  1. As said, these are accessible swiftly and with ease; they are available all throughout the year. This makes its distribution potential through emails and websites limitless thus helping in reducing costs.
  2. Available in mobile versions and is compatible on different devices including tablets, android devices, iPads and iPhones etc. You can browse without scrolling.
  3. This obviously like any other digital version is eco-friendly as no paper or ink is involved. This also saves cost.
  4. The publication will at all times appear in the largest available format and optimum presentation is assured.
  5. The navigation will surely be easy and simple if you get the conversion done by expert service providers. You can quickly skip on to the desired pages.
  6. You can effortlessly print in entirety or a part of it, at your convenience.
  7. The conversion done in such a way that zooming in and out for scrutinizing any specific picture or data is easily facilitated.
  8. You can search the whole book using search functionality to find the needed information.
  9. Downloading the books as PDF as well as sharing them via email or social networking websites is a walk in the park.

There are several companies offering PDF to flash flip book conversion services. The expert ones even guides you in your marketing initiatives using several tools and strategies.  They provide you details about traffic statistics and based on that you may plan the future proceedings.

7 tips for getting back the sun-bleached photos

There will surely be some wonderful moments in our life that we would love to cherish forever; images captured can help you freeze such moments. Time may make people change- their appearance and attitude may differ a lot but images of past are gateways to the foregone precious moments.

Photos in print are always subjected to the risk of damage by wind, water, dust or sun etc. However the adverse impacts of such mishaps can be avoided by certain tips. Let us see 7 tips for digital photo restoration that are really operative.

Photo restoration services

  1. Companies offering professional image restoration services insist on making sure of the scanner quality. This is vital to get maximum colour depth and resolution for the pictures.
  2. Always retain the original with you as this helps you to be safe in case if the restoration process goes wrong.
  3. If needed crop away the unwanted part so that you can concentrate more on the actual image.
  4. Image lighting must be adjusted and this is one among the primary steps for restoring sun-bleached photos. Adjust the brightness, saturation and contrast judiciously.
  5. Work on the colour aspects and this helps you to regain the lost colours. This is crucial for any old photo repair process.
  6. Remove dust, blur and scratches to enhance the quality of final output.
  7. Make the use of best available software program.

The above photo restoration tips can obviously be helpful for you. However in case if you lack confidence, there are a lot of service providers who make use of the best techniques. If you have a lot of pictures to be restored, they may even provide you some amazing discounts. However, do a proper market research before hiring an image restoration services provider.

How opacity differs from flow in Adobe Photoshop?

Though Photoshop is regarded as the basic tool for photo editing and even laymen comfortably handle it, the software package is really vast and mastering it takes a lot of time. You may be able to carry out the basic image alterations but to make the most out of Photoshop, a detailed and continual study is needed.

When it comes to professional photo editing, it is vital to understand every single thing about Photoshop. Knowing the differences between certain tools that seem to do the same function will surely enhance your skillset and knowledge which is really important for assuring quality of your services.

Let us see, what the main differences between Opacity and Flow are. Beginners most of the time overlook these differences.

photo editing services

Why knowing the difference is important?

The importance of knowing the difference between Opacity and Flow is realized when you are using certain tools like Eraser and Clone Stamp etc. where you can adjust opacity and flow for getting amazing results. Basically they are just settings options for Brush Tool that is used often for photo editing. In shortest of words, the prominent differences are brought out below.


This facilitates building up of ink again and again. It almost resembles ink on a paper. You will be building more ink each time you go over any element with the Flow setting, when the brush tool is used. In other words, using Flow is more or less like using marker on a paper. With every stroke, more ink is laid.


It is a way for painting that is computer generated. When you paint a canvas in opacity of 50%, you will not be able to lay down more ink unless you pick up the brush and again apply it on the canvas. This method can be very useful sometimes and may also impose limitations in certain situations.

Once you understand the difference between the above mentioned settings clearly, they will surely become your most frequently changed brush settings after brush size. Adjusting them can help you to carry out the editing process in a professional and comfortable manner. The output will seem natural without any hard lines.

Both of the above mentioned options have their own upsides and pitfalls. A professional company offering digital photo editing services know how to optimally use them. They select from among these options based on the type of project requirements only.

Simple tips that are really operative for creating mirror reflections expeditiously

Mirror reflections are becoming a trend these days in website designing and for many other graphic designing purposes. This trick is used in diverse fields and many times photo editing companies receive the enquiry in regard of creating mirror reflections. A simple software like Photoshop is all what you need for carrying out the process swiftly. Let’s see the steps involved in brief.

photo clipping services

Step 1

Open the image in your Photoshop software, no matter whatever version it is.  Professionals indulged in photo editing and clipping services recommend the backdrop to be black or white.

Step 2

Create one new document now. This helps in customizing the image size itself. Select New from File and enter the required dimensions and resolution for the effected image.

Step 3

Copy and paste the actual photo to the new layer mentioned in step 2. There are many shortcuts for copy-pasting and an expert photo editing service provider can advise you about that.

Step 4

In case if the new layer is larger than the actual one, resizing can be done using the Free Transmission Tool. This is required in most of the cases and the experience of professionals carrying our photo clipping and editing services testifies the said.

Step 5

There is an interesting option that allows adding a guide for helping you with starting the mirror creation process. In View section, select the New Guide option. Based on the image you are using, select horizontal or vertical.

Step 6

Now you can reposition the guide or photo to provide space for the mirror refection. After selecting the Move Tool, hold on the shift key while moving your image to make it alone move in the horizontal or vertical direction according to your guide. If needed, the guide’s placement can be adjusted.

Step 7

After selecting the tool named Rectangular Marquee that you can find in Tools palette, sketch a selectionaround the complete image half. On pressing Ctrl + J, a duplicate layer is created which is placed on a new layer that is above the previously available layer.

Step 8

Free Transform has to be used once again. There is small target symbol that you can see on your image. By moving this target symbol, the new location becomes your new rotation point. For flipping the photo along guide, click on target symbol and it should be followed by dragging it above to the guide.

Step 9

Select Transform from the Edit option available and opt either for vertical or horizontal according to the images you are using.

Step 10

Remove guide and select Clear Guidance from the View Menu. Finally adjust the opacity in an optimal manner.

If you find it uncomfortable to carry out photo editing requirements that block your way, just hire an expert photo clipping and editing services provider. It would never be an unwise investment to make.

Image restoration in Photoshop does not require huge expertise

Photos are great means for reviving your memories. They represent events, people and the love shared in past. Things may change in course of time; people may leave and love may unfortunately fade. But with captured photos, you can always hold those bygone moments close to your heart.

photo restoration services

The basic issue that has to be addressed however is the damage that can occur to images. Earlier digitization was not there and things had existence onlyas tangible materials. Now with advent in technologies, photo restoration services can easily be done. Let us see some steps that experts in photo editing company suggest.

Step 1

The very first thing to be done is photo scanning for getting a high quality digital version of it. To make sure that there is not much loss of details, at least a 300 dpi scanner should be used.

Step 2:

Before proceeding further towards restoration, create a copy of original version and save it. In case if things get ruined, having a backup keeps you in safe zone.

Step 3:

Removing the dust and scratches is what you should start with. Go to Filter-> Noise-> Dust & Scratches and always keep settings low. You will have to manually carry out editing but it is really worthy to do so.

Step 4:

Now proceed with removing spots and noise from the image. Go to Filter –> Noise –> Reduce Noise. Use preview feature to adjust and determine the extent to which the work has to be done.

Step 5:

Settling crumbs and mending creases etc. can easily be done with the spot healing brush and clone tool. The former has more functionalities to offer in the CS5 version over others and it works nicely. Always use the size of brush in such a manner that it is just a bit bigger than the spot being repaired.

Step 6:

Create another layer for the work up to previous step. Now adjust contrast and brightness. You can experiment a lot here to get the desired look and feel for the image. Now you can finally determine the tone to be used for your photo.

There are a lot of image editing companies offering related services. Selecting a service provider only after extensive research in the market is advisable for assuring that your selection never makes you repent in the future.